Official Support & Helpdesk

Customer Support & Grievance Redressal

Operational guides, technical support, billing inquiries, and grievance redressal for the EXOS Navigation Systems suite, operated by RITYM Technologies.

📞 Customer Telephone Helpline

Direct phone support for immediate technical troubleshooting, order inquiries, and app assistance.

Customer Care: +91 7996753319

Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

✉️ Helpdesk & Billing Email

Fast customer care for in-app purchases, licensing questions, refunds, and hardware integrations.

Primary Support: assist@ritym.com

Product Desk: support@exosgps.com

Turnaround: Within 24–48 business hours

1. Company & Merchant Identity

Parent Engineering Organization: RITYM Technologies

Division: EXOS Navigation Systems

Principal Office: Bengaluru, Karnataka, India

Official Domains: https://exosgps.com • https://ritym.com

Registered Helpline: +91 7996753319

2. Grievance Redressal Officer

Per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and RBI Payment Aggregator regulations, our Grievance Officer details are published below:

Grievance Officer: Sinu Chacko

Designation: Grievance Officer & Compliance Lead

Phone: +91 7996753319

Email: assist@ritym.com (Attn: Grievance Officer)

Mailing Address: RITYM Technologies, Bengaluru, Karnataka, India

3. Product & Payment Information

Flagship Application: EXOS GPS Transceiver (com.ritym.exosgps) on Google Play.
Functionality: Precision GNSS Satellite Telemetry Transceiver, Bluetooth NMEA Serial Bridge, and Android Mock Location Provider.
In-App Purchase Pricing: Includes a 5-hour fully functional free trial, with an optional one-time Pro Lifetime upgrade at $7.99 USD / ₹699 INR.
Digital Fulfillment: Instant activation upon successful payment through Google Play In-App Billing.
Refund Support: Read our complete Refund & Cancellation Policy. For any refund assistance, email assist@ritym.com with your Google Play Order ID.

4. Technical FAQ & Operational Guides

How do I configure Android Mock Location for EXOS Transceiver?

1. Open your Android device Settings > About Phone.
2. Tap Build Number seven times to enable Developer Options.
3. Navigate to Settings > System > Developer Options.
4. Scroll to Select mock location app and select EXOS GPS.
5. Return to EXOS Transceiver, enable Receiver Mode, and pair with your external GNSS beacon. All mapping apps (Google Maps, Waze, etc.) will now ingest external coordinates seamlessly.

How do I stream GPS coordinates to Windows 10/11 laptops?

Pair your Android smartphone running EXOS Transceiver in Transmitter Mode with your Windows PC via Bluetooth. Windows will establish a standard incoming Serial Port (e.g. COM3 or COM4). In your navigation or GIS software (OpenCPN, QGIS, ArcGIS), select this COM port at 9600 or 38400 baud to ingest live NMEA sentences.